Terms and Conditions
The customer is always the general conditions for internet before making an internet order. With every order, the customer is asked explicitly to confirm that he accepts these conditions.
1. IDENTIFICATION OF THE SELLER
This website is operated by WS LETTERING (BE 0808 487 179), with registered office at ERPE-MERE, SINT APOLLONIASTRAAT 8;
is hereinafter "BW CONCEPTS" and is located in
SAINT APOLLONIASTRAAT 8, 9420 ERPE-MERE,
Tel. +32 (0) 53 80 87 70
2. GENERAL AND DEFINITIONS
The sales conditions apply to internet sales to end users by BW CONCEPTS and this on the territory of Belgium. All other conditions are excluded. BW CONCEPTS may at any time make changes to these terms and conditions. On current contracts remain always the conditions which were applicable at the time of the conclusion of the sale.
Any dispute is subject to Belgian law. Only the courts of DENDERMONDE are competent.
Where specified, the provisions will only apply to the sale by a "consumer", which is any natural or legal person for non-professional purposes purchases made on the website.
3. CONCLUSION INTERNET SALES
Only when receiving the confirmation email - because firstname.lastname@example.org - the customer is the sale closed.
BW CONCEPTS reserves the right to safety and security additional information to the customer to request and failing that the execution of the order to refuse.
Orders showing that the purchaser intends to continue to sell products themselves may refuse BW CONCEPTS.
Notwithstanding Article 1583 of the Civil Code shall not sold, delivered or installed goods exclusive property of BW CONCEPTS until full payment of the invoice. Despite this reservation of title, the risk for loss or damage is transferred to the customer from the repossession of the goods.
All prices are VAT, Recupel and Bebat included.
All deals valid for as long as they are included on the website. The indicated prices can always change. If an order is placed, means that the internet sales price that was applicable at the time of ordering.
The normal delivery or shipping charges are indicated during the process of the order, taking into account the information provided by the customer or home delivery by courier or delivery and collection at a collection point of your choice.
To purchase completed to come, the customer must immediately when ordering payment with the following credit cards: VISA - Mastercard Bancontact.
BW CONCEPTS works with Ogone. The Ogone payment platform guarantees secure payments via the web.
The order will be processed in BW CONCEPTS after receipt of payment.
7. SUPPLY AND INSTALLATION
7.1 Place of delivery or pick-
The customer can order the choice between:
- Delivered by courier, see Article 8 of the Conditions;
- Delivery and collection at a collection point of your choice, see Article 9 of the conditions.
The choice of delivery method is clearly stated in the confirmation email.
Regardless of the method of delivery, the customer signs for receipt of the delivery.
For safety and security, the courier upon delivery or pickup point identification, confirmation email or the original invoice from the customer.
For items that are in stock at the time of order, the customer confirms BW CONCEPTS via email the expected delivery date.
For items that are not in stock at the time of order, the customer confirms BW CONCEPTS via email the expected delivery date as soon as it is known.
The BW CONCEPTS confirmed delivery dates are not binding. If the delivery date is to be changed, BW CONCEPTS immediately contact the customer via e-mail, a new release date set.
8. HOME DELIVERY BY courier
The products are delivered at home by courier on behalf of BW CONCEPTS.
As far as deliveries in Europe are on orders above 100 EUR no delivery or shipping charged.
For orders less than 100 euro delivery or shipping charged. The cost of home delivery be clearly indicated during the order process.
Items that are delivered via courier, on the specified address to the door (ground floor) delivered.
The customer is solely responsible for any further (re) installation, connection and installation. The courier may supply an ID, confirmation email or the original invoice from the customer. The customer signs for receipt of the delivery.
The risk for loss or damage is about, at the time of delivery of the goods to the customer.
Where a re-offer is required because of the customer, BW CONCEPTS reserves the right to thereby caused to charge the customer.
9. DELIVERY IN A COLLECTION POINT CHOICE
The products in the collection point - either by the customer - supplied on behalf of BW CONCEPTS.
Any costs for delivery within the collection point will be clearly indicated during the order process.
When collecting the customer must submit confirmation email at the collection point. For the security and safety of the employee at the collection point questions to present identification. The customer signs for receipt of the delivery.
Only the confirmation by BW CONCEPTS sent back to the customer confirms that the goods were actually in the collection point for the customer were so reserved and available for pickup.
The customer is solely responsible for any further (re) installation, connection and installation. The risk for loss or damage is about, at the time of delivery of the goods to the customer.
The article is for the customer up to 14 days kept available at the delivery point; basis for this is the date of the confirmation email sent from the BW CONCEPTS to the customer.
Where a re-offer at the collection point is necessary because of the customer, reserves the BW CONCEPTS reserves the right to thereby caused to charge the customer.
10.1 Notes on the order
For complaints relating to the order, the buyer can only contact the BW CONCEPTS through email@example.com.
10.2 Notes on the delivery at the delivery point of your choice
For complaints relating to the collection in the collection point of choice, the buyer can only contact the BW CONCEPTS via firstname.lastname@example.org
10.3 Notes on the delivery by courier
Any complaint concerning visible damage to the packaging of the goods, in order observed to be in writing to be formulated on the accompanying documents at the time of delivery by courier. Comments about damage and defects in the delivered product must always within 24 hours after delivery, by mail to be reported on email@example.com.
10.4 Technical defects
In case of defect, the customer has the following options:
The article carry a afhaalpuntl choice. The acceptance of the product by the store staff from the collection point can not be construed as a ruling on the admissibility within the warranty.
The ruling regarding admissibility is that the client within 5 business days via email by BW CONCEPTS.
The customer can view the article in manuscript returned via courier. The cost of shipping will be charged to the customer.
For technical defects are general and statutory warranty terms apply. See Article 11
11.1 Statutory guarantee for consumers
For consumers, the legal guarantee depending on the type of product. The buyer may only contact the BW CONCEPTS through firstname.lastname@example.org.
a) This warranty covers only a lack of conformity which exists already in the delivery of the goods. Are therefore excluded include:
any direct or indirect damage caused after delivery of the product (eg by oxidation, shock trap, ...), as well as its content;
parts or accessories shall be regularly replaced, such as batteries, light bulbs, rubber parts, ... (Unlimited list);
defects caused by fire, water, lightning, accidents, natural disasters;
defects caused by intent, negligence or improper handling, improper maintenance or abnormal use or use of the product contrary to the instructions of the manufacturer;
damage resulting from a commercial, professional or collective use of the device.
b) The lack of conformity must be reported via email within two months after adoption.
c) The guarantee is only valid if the client invokes the after-sales service of BW CONCEPTS. If the client directly invokes the manufacturer, all costs shall be borne. In case of intervention by a non BW CONCEPTS designated third party, void the warranty.
d) The bill represents the guarantee title and shall be kept by the customer and in original form. The warranty begins on the date of collection or delivery.
e) The warranty is not transferable. The deposit can not be applied if the item changes ownership.
f) The general repair conditions apply to all repairs.
These conditions and restrictions do not affect the statutory provisions.
12. Right of withdrawal
This provision applies only to internet sales to consumers.
According to the Law of 6 April 2010, the consumer has the right to inform the seller that he renounces the purchase, without penalty and without giving any reason within 14 calendar days from the day following the delivery of the product .
This period should allow the customer to evaluate the product purchased "as in a shop window." Used, installed, damaged or incomplete items are not returnable.
Will in no case be taken back
installed, used, dirty, damaged or incomplete items;
articles of which the package (or part of it) in such a way has been opened, they no longer can be sold as new;
articles that clearly hygienic nature or danger to public health after use. Some supplies may due to hygienic reasons not be returned once the packaging has been opened.
Examples of such articles are stockings, incontinence pads, pacifiers, clothing, baby food, dietary supplements, etc .... This list is not exhaustive.
articles which by their nature can not be returned.
2.12 Returns: practicalities
The client of this right in accordance with the Law of April 6, 2010, wishes to use, should BW CONCEPTS within 14 calendar days Contact via email: email@example.com.
Moreover, he must within the same period of 14 calendar days, the items in the original, undamaged packaging, along with all accessories, manual and original invoice to return.
Only BW CONCEPTS assessment of compliance with the conditions for return and decide on repayment. Under no circumstances can the courier or delivery point may accept for return or repayment of the articles.
Procedure returns to the items delivered by courier:
The customer shall at his own expense and under its responsibility the items via courier return to: BW CONCEPTS, * ADDRESS *.
If reference date has the date of delivery by the courier of the article at home or pick at a collection point by the customer.
If not met the conditions for returns, but nevertheless the articles were returned to BW CONCEPTS, BW CONCEPTS reserves the right at all it entails shipping and handling charge to the customer.
Procedure tours for the items delivered via a delivery point of your choice:
The customer shall at his own expense and under its responsibility the items back to: BW CONCEPTS, * ADDRESS *.
If reference date has the date of collection of the item by the customer. After the expiry of the statutory period of 14 calendar days, the collection point the article no longer accept returns to BW CONCEPTS.
A collection point will under no circumstances accept articles that are not delivered through the collection point.
Under no circumstances is the reversal of articles reimbursed at the collection point.
Repayment of returned items
Only when full compliance with the terms of this Article, the goods can be returned by BW CONCEPTS. In this case the amount will be returned to the account of the customer.